1. Refunds & Returns

We want you to be satisfied with your purchase, but returns are subject to certain conditions.

• Returns or exchanges are permitted only if the incorrect item was delivered. In such cases, the item must be unused, undamaged, and in its original packaging.

• If you believe an item is faulty, it must be returned at your own expense. Once received, we will liaise with the supplier to arrange repair or replacement under their policy.

• All courier costs, including those for returning the item and receiving a replacement, are the customer’s responsibility.

• We strongly recommend purchasing shipping insurance, as we cannot be held liable for items lost or damaged in transit once they have left our control.

From time to time, we may update or revise these Terms & Conditions.

• Any changes take effect immediately once posted online.

• It is the customer’s responsibility to check for updates regularly.

• By continuing to use our website and services, you agree to accept and comply with any revised terms.

• Any changes take effect immediately once posted online.

• It is the customer’s responsibility to check for updates regularly.

• By continuing to use our website and services, you agree to accept and comply with any revised terms.

• Any changes take effect immediately once posted online.

• It is the customer’s responsibility to check for updates regularly.

• By continuing to use our website and services, you agree to accept and comply with any revised terms.

All prices displayed on invoices are inclusive of VAT. This ensures full transparency in pricing and compliance with tax regulations.

4. Payment & Shipping

Ownership of goods is transferred to the customer only once full payment has been received. Shipping terms are as follows:

• Shipping costs are calculated after your order has been placed and depend on the delivery location. Some regions may not have door-to-door delivery available.

• Once items are dispatched, they become the customer’s responsibility. For peace of mind, we recommend purchasing insurance.

• In the event of a shipment being lost in transit, we will assist with recovery or replacement, but insurance remains the best protection.

• While we partner with professional couriers, we cannot be held liable for their actions once the items are in their care.

We respect your privacy and take steps to ensure secure transactions.

• Orders are dispatched only after full payment has cleared. From that point, responsibility passes to the courier.

• All products and services are used at your own risk. By purchasing, you agree not to hold us liable for any loss, damage, or issues arising from their use.