Collection of Personal Information

When you interact with our website or use our services, we may collect personal information such as your name, email address, phone number, delivery address, billing information, and any other details you voluntarily provide. Additionally, we may automatically collect certain technical information such as your IP address, device type, operating system, and browser type.

We may also track your interactions with the website (e.g. pages viewed, time spent on site, and items added to your cart) to better understand your preferences and improve your user experience.

Use of Personal Information

We may use your personal information for the following purposes:

• To fulfil and manage your orders

• To communicate with you regarding your purchases, updates, or customer service queries

• To send you information about new products, special offers, and promotional campaigns (if you opt in)

• To personalise your experience on our website

• To detect and prevent fraudulent or unauthorised activity

• To comply with applicable legal obligations

With your consent, we may also use your information for other purposes that will be clearly communicated at the time of collection.

Protection of Personal Information

EcoLux takes the security of your personal information seriously. We implement industry-standard security measures, including encryption during data transmission and secure storage practices. Access to personal information is restricted to authorised employees and service providers who require it for business operations.

Sharing of Personal Information

We may share your information with trusted third-party service providers who assist us in operating the website, fulfilling orders, processing payments, and delivering goods. These partners are obligated to keep your data secure and use it only for the intended purpose.

We may also disclose your information when required to do so by law, or if such disclosure is necessary to protect our rights, property, or the safety of our users or others.

Cookies and Other Tracking Technologies

EcoLux uses cookies and similar tracking technologies to enhance your browsing experience, understand website usage patterns, and deliver targeted promotions. These tools collect data such as the pages you visit, time spent on the site, and your shopping behaviour.

You can choose to disable cookies through your browser settings, although this may affect some site functionality.

Your Rights and Choices

You have the right to access, correct, or delete your personal information held by us. You may also opt out of receiving promotional communications at any time by clicking the “unsubscribe” link in our emails.

For any data-related requests, please contact us at [].

Children’s Privacy

In line with the South African Protection of Personal Information Act, 2013 (PoPIA), EcoLux does not knowingly collect personal information from individuals under the age of 18. Our website and services are not intended for use by minors.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any significant updates will be posted on this page, and we encourage you to review the policy periodically.